In an emergency situation we can quickly be with you on site whenever necessary. Furthermore, we can solve many problems remotely at short notice. That helps you minimize downtimes, delays and, ultimately, costs.
Our cutting-edge remote service provides our experts at Körber with all of the operating information directly from your machines. An online connection enables us to proactively access your human-machine interfaces (HMIs), control systems, and the cameras and scanners in the machines. In addition, we can use audiovisual means to provide you with answers to all of your questions. In this way we can solve your problems in real time.
In 80 percent of the cases, our technicians thus have to spend less time on site or do not have to travel at all. For operators of production and packaging equipment, this means reduced downtime. In addition, software updates can be implemented smoothly and easily for you via remote service.
Advantages
- Reduced downtime through efficient support
- Quick and precise remote diagnoses on the basis of real-time data
- Visual support by means of high-speed cameras
- Technicians no longer have to travel or spend less time on site
- Equipment becomes available again faster
- Cost savings
