Our customer service team is your contact partner for all support and service requests. The qualified employees at our service centers are always available to you on request. Professional expertise and short reaction times are guaranteed.
Make use of our expert knowledge. We transmit our expertise to your employees by means of targeted training sessions and support during production. Their knowledge is deepened and production efficiency is increased.
We advise customers from the regulated pharmaceutical, biotech and medical devices industry in a wide range of different ways. Ask us.
Qualification support
We support you in all the important phases of machine qualification, ranging from planning to preparation and implementation. Our experts also advise you regarding documentation, risk analysis, and the definition of testing strategies; they also provide support during the implementation phase.
Our on-site service supports your production operations wherever necessary. By working together with you closely, we can prevent longer downtimes. Our experts provide you with backup services on-site for days or weeks.
On-site service
To prevent costly downtimes at your plant in the future, our technical experts transmit their expertise to your employees. With our comprehensive on-site service we guarantee smooth production operations, from the planning phase to the commissioning, inspection, and maintenance of your equipment.
We deliver full availability of spare parts – for the lifetime of the machine. A comprehensive stock of original spare parts in our service centers ensures short delivery times.
Retrofits increase efficiency. Take advantage of the modularity and expandability of our products and benefit from greater flexibility and improved functionality.
Customer service
Smart Service
Remote Service Tool Körber Xpert View
Service agreements
Academy
Process optimization/OEE
Process consulting
Relocation
Spare parts
Upgrades
Format parts
Obsolescence
Guided Workflows